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Complaints procedure & Shipment

Complaints procedure

We recommend that you first inform us of any complaints by sending an e-mail to info@dutchgrowkits.com.. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at https://ec.europa.eu/odr.. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the platform of the European Union.